- We believe in the timely resolution of claims. Whether we need to issue an advance to assist a family or business with Additional Living Expenses or expedite a settlement payment, K2 Claims Services delivers best-in-class cycle times.
- Management Involvement. Management is involved with claim handling from day one and focused on moving the cases to a prompt and fair resolution.
- Realistic caseloads. Our adjusters have caseloads below the industry standard to ensure we provide prompt service for our customers. Our lower caseloads allow our team to resolve cases more promptly and for a lower cost.
- Experienced team. Excellent customer service starts from the top. The 97%+ retention of our staff is evidenced by the average tenure of colleagues. The majority of our claim staff exceeds 15+ years of industry experience.
- Technology. K2 Claims Services invests heavily in user and client-facing technology to provide innovative tools and systems to resolve claims efficiently.
